Technical Support
Cisco Unified Reporting (Phone Call Report)
Login to https://192.168.100.10
Navigation -> Cisco Unified Reporting
System Reports
Technical Support
Technical Support
Technical Support
Tape Backup Replacement Process
The tape backup procedure is conducted on Monday or Tuesday mornings. Weekly tape backups are picked up and stored offsite on Wednesday mornings, usually between 10AM and noon.
Identifying which tape will be replaced.
- Login to backup server via Remote Desktop Connection using your Windows login credentials.
- Double Click the Backup Exec 2010 icon on the desktop.
- Click on Devices in the toolbar. (Screenshot below)
- Click on the + sign next to HP 8 Tape Autoloader to expand the view. (Screenshot below)
- Click on Slots to view the tapes in use. (Screenshot below)
Slots 1-7 contain backup tapes. Tapes that have yet to be used (blank) will have purple text. Slot 8 will always have black text. The tape(s) that contain(s) backed up data and needs exchanging with a blank tape will be found in slots 1-7 and will have black writing. It will also usually have the lowest label number as indicated by the last two digits of the label in the media label column.
After you have identified which tape to replace, make a note of which slot the tape is located in. You will now physically replace the tape.
Physically replace the tape.
- Open the HP server rack metal door.
- Located the HP Tape Autoloader. It is about 6 feet up from the ground and mounted in slot 38.
- Click on the left arrow button on the tape autoloader a few times until Operations is displayed.
- Press Enter to select Operations. (Unlock Left Magazine will be displayed by default. Clicking Next will display Unlock Right Magazine.)
- Select Unlock Left Magazine or Unlock Right Magazine and Click Enter. The left magazine contains tapes 1-4. The right magazine contains tapes 5-8.
- Enter the password, all 1s.
- Remove the appropriate tape tray from the autoloader.
- Press the tape from the back to remove it from the tray. The front of the tape will have the label on it.
- Label the new tape. Write BU1 on it as well as the sequence number. The sequence number will use a labeling convention of pmo_6000##. ## is determined by adding one to the highest media label number used under Devices in Backup Exec. (New tapes are located in the top drawer of the file cabinet that is located across from the HP Server Rack and 2 feet to the left.)
- Insert the new tape into the empty slot and place the cartridge back into the tape autoloader.
- Close the HP Server Rack Metal Door.
- Write todays date on used tape and place it in the metal box on the front right desk.
- Fill out the next line on the backup tape log. Prepared date is today’s date. Container number is the number on the metal box that will be removed for offsite storage. Media is the label on the tape. Back up date will be the Sunday before the tape was replaced. Store location is CSS. Validate Initial will be initialed by IT personal other than the preparer, who has confirmed the tape has been replaced.
Physically replacing the tape has been completed. Return to your PC to complete the remaining steps.
- Return to the Backup Exec program and click on Devices.
- Right Click on Slots under HP 8 Tape Autoloader.
- Click on Inventory and then Run Now. The inventory process will take about 10 minutes, a window will pop up when the process completes, press Okay.
- Right Click on the slot with the blank media and select Label Media.
- Type in pmo_6000##, replacing ## with the number that was physically written on the tape.
- Click OK. A window will pop up when the labeling process is completed. Click OK again.
- Close the Backup Exec software.
- Log out of Backup Server.
On Wednesday morning, our offsite storage solution company will stop by to collect the weekly backup tape box. They will drop off a new metal box that contains a backup tape that has been stored offsite for 3 months. They will also provide two receipts, one to sign for them and our copy. Place our copy in the back of the backup log book. Remove the old tape from the metal box and place in the storage bin on the floor right next to the backup log book.
Technical Support
Autoresponder for mail.com
- Log into your mail.com email account via webmail.
*Please note your email password is independent of your windows login password.
Your email password was established when Outlook was first setup on your PC. If you do not remember your email password, the IT department can change it for you. If you change your email password, Outlook will also need updating to reflect your new email password, as well as any other devices that access email (Smart Phones, mobile devices, etc.).
- Click on Settings at the top of the screen.
- Click on Auto-reply.
- Check the boxes for Enable Auto-Reply and Reply only once to each sender.
- Enter your email address on the Reply sent from line.
- Type in your auto-reply message.
- Click Save.
*Please note, when you return from vacation or a holiday, you will need to login to webmail and uncheck Enable Auto-Reply, otherwise senders will continue to receive your Auto-Reply.
Technical Support
Change Voicemail PIN
Login to Cisco Unity Connection (Voicemail Server)
https://192.168.100.11
Click Users -> Select User -> Edit -> Change Password
Enter new PIN (cannot be 12345)
Technical Support
TLW Output File Name Change
Change TWL Output file name from DAT to TXT
Open TLW (TrustedLink for Windows)
Click Administration
Click Trading Partners
Select the Trading Partner
Select the Transaction Type (803, 862)
Click ST Details
Put in the Target Filename
Click Okay
Technical Support
SEPM Report
Symantec Endpoint Protection Manager
This guide is to create a report on the anti-virus server for JSOX/Internal.
Use your AD login accounts on PMBU1/Anti-virus database.
Step 1: Log into BackupExec Server.
Step 2: Open up SEPM (Symantec Endpoint Protection Manager)
Step 3: Log into SEPM with the “admin” username and the really long password associated with it.
Step 4: Click on the “reports” tab.
Step 5: This is where you’d choose your type of report. Last, you would just click create report after customizing the type of report.
Technical Support
TrustedLink Database Maintenance
TRUSTEDLINK FOR WINDOWS (TLW) DATABASE MAINTENANCE
At Meta Tech we recommend TLW Desktop Users perform the following functions on a monthly basis. This will fix slow TrustedLink (slow TLW).
How to reduce the size of the database.
- Archive
- Delete any unnecessary documents and empty the trash bin.
- Delete text documents from the TLW Operations Support folder
- Clear/Delete Log Files, Events and Session Documents (VIEW from main TLW Window)
- Rebuild Tables
- Repair and compact the database files (ODBC data source administrator tool)
** Backup TLW\Work, Document, Table, Maps, Mapdata and Scripts. Users should maintain a good backup of your TLW computer.
How to archive TLW Documents?
- Select the TLW Operations Sent box (or the folder you wish to archive from), then click on the
- interchanges tab on the bottom right corner of the screen.
- Select the interchange(s) that you would like to archive, then right click and select Archive.
- An archive box will appear.
- Select location for the archive, then specify a filename.(Ex.Myarchive.mdb or Jun01.mdb).
- Click OK.
Note: Do not archive at the document level, rather than at the interchange level- if the archive is done by document, the interchange information linking the document to a trading partner will be lost.
How to delete Text Documents?
1. Open TLW Operations
2. Go to TEXT Documents
3. Click Edit, Select All
4. Return to highlighted documents (blue), right click then Delete
How to delete or clear Events?
1. Open TLW Operations
2. Click View -> Select Events
3. Click File, Clear All Events
4. Close the Window
How to delete Log Files?
1. Open TLW Operations
2. View -> Select Log Files
3. Select “Operations” and/or “Command line” > Click LOG
4. Select Purge Log File
5. Close Window
How to delete Session Documents?
1. Open TLW Operations
2. View -> Select Session Documents
3. Click on Edit -> Select All
4. Click on Documents Icon then Delete
How to Rebuild Tables?
1. Open TLW Administration
2. Select Tools/Rebuild Tables. A warning message appears if you have other TLW windows open. Close TLW Operations before rebuilding the tables.
3. Click Select All
4. Click Rebuild
How to repair a database in 6.x for Windows 7 64bit and Windows 10 64bit?
Note: Be sure to perform this process on both the stxfw32 and modmgr32 files.
1. Make sure that the TLW is closed completely
2. Navigate to C:\Windows\SysWOW64
3. Run “odbcad32.exe”
4. Click “System DSN” tab and select the appropriate source (stxfw32 or modmgr32)
5. Highlight the file, click Configure
6. Verify correct path to *.mdb file and then click Repair. Click OK (this might take a while depending on database size).
7. Click OK, select the Compact option
8. Click OK, verify the path is directed to the correct *.mdb file and then select Version 4.x, click OK to begin the compact process
9. Click Yes to replace. Wait until a success message is shown on the screen.
10. Click OK to close
How to repair a database in 6.x?
Note: Be sure to perform this process on both the stxfw32 and modmgr32 files.
1. Because TLW 6.x uses the Windows Installshield wizard, the OBDC repair must be done from the Windows Control Panel
2. Open the Control Panel in Windows, Start-> Administrative Tools -> ODBC Data Sources.
3. Click “System DSN” tab and select the data source (stxfw32 or modmgr32)
4. Highlight the file and click Configure
5. Verify correct path to *.mdb file and then click Repair. Click OK (this might take a while depending on database size).
6. Click OK on the success message and then select the Compact option
7. Click OK, verify the path is directed to the correct *.mdb file and then select Version 4.x, click OK to begin the compact process
8. Click Yes to replace. Wait until a success message is shown on the screen.
9. Click OK again to close
*** Repeat this procedure for any other data sources, such as STXFW32 or MODMGR32.
Note: If you receive the following error during the compact process, “Cannot perform this operation; features in this version are not available in databases with older formats” change from the default Version 3.x to Version 4.x on the “Database to Compact Into” screen and click OK. And then follow the directions above.
If you need assistance maintaining your database or with TrustedLink for Windows, contact Meta Tech today.